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FAQ

Q1.Are you manufacture or trading company?

A:We are original manufacturer in China,and also do the export trading by ourselves.

Q2:What is your main products?

A:Our main products are Door stops and coats hooks.

Q3:What is your company advantage?

A:We have completed production line from casting to the  installation process,we can ensure the product compliance with the international standard. In addition,we have advanced equipment to produce the customized products base on clients’ design.

Q4. Can I have a sample?

A:Sure. We are glad to provide you with samples.

Q5. what about the lead time?

A: Normally we have some stocks for standard products, but please contact us to negotiate if the quantity is more than 500pcs. For customized products, we need to check the design first before provide fabrication time.

Q6.Do you have any MOQ limitation for your product?

A:No,we don’t have purchasing quantity limitation if you are willing to pay the delivery fee .

Q7. Would you accept Logo customized?

A:Yes,we are OEM manufacturer .

Q8: Do you offer guarantee for the products?

A: Firstly, please send the pictures or videos to us to figure out what the problem there is.

If the problem can be solved by replacement,  we can send you replacement for free. Otherwise we will give you discounts in your next order for compensation.

 Q9.What if I can’t find the information I’m looking for, or I want to speak to someone directly?

1)Start online TM or inquiry, associate will be in touch within one working day.
2)Call Customer Service at 86+13738693567 for Customer Service support and questions.

Exhibition

What are your prices?
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.